I called customer service, but, despite being during the hours on the website, the office was closed. Eric H. Virginia Beach, Virginia "When you say ‘Fast Shipping’, you aren't kidding! I have neve had a bad experience with them, more importantly ever got the wrong part! The parts came Monday. She got me to the right part for our oven. I will continue to use this site for my future needs. I've fixed my dishwasher twice and am about to fix my washing machine. Now tracking says it will arrive Oct 31. If you are fortunate enough to read this before you purchase from Appliance Parts Pros, then here is a bit of info that might save you some grief. Share your voice on ResellerRatings.com I purchased a new upper grille for my whirlpool microwave but it was the wrong color. What was shipped to me was NOT that part. Wholesale prices on all appliance parts. I saw today they shipped me out a new one without me even sending the old one back! Yes there are much better companies with better customer service. Learn how to stay safe during COVID-19 in our new guide: The main reason I chose to buy from them was the delivery date. Great Selection, Information, and Service. Read real customer ratings and reviews or write your own. Your feedback is much appreciated. They have plenty of corporate scripted responses for just this issue, which suggests they deal with this issue often. The part traveled from Illinois, Wisconsin, Mississippi, Arkansas, Dallas before arriving to my State Oklahoma.The company does not make you aware of this when you select this shipping method. The rack that rolled out would literally fall out of the dishwasher because, with broken brackets, the wheels were turning sideways and couldn't roll. Parts delivered fast, Helpful videos, and easy to navigate website. When it came (expedited shipping I paid for) it was only 1/3 of the basket and the box was the original part box with 2 other customers return addresses, so I was the 3rd customer they did this to. So, is appliancepartspros.com safe? I then sent an email through their "contact us" portal asking that the order be cancelled, again, within an hour of ordering. Website is misleading. To find more information about reviews and trust on Sitejabber.com please visit. AppliancePartsPros has a consumer rating of 2.83 stars from 37 reviews indicating that most customers are generally dissatisfied with their purchases. Read real customer ratings and reviews or write your own. Not what I call good customer service. Consumers complaining about AppliancePartsPros most frequently mention customer service and next day problems. Pros. I ordered a part for my washing machine and then paid for next day service so that I wouldn't have laundry stacking up. 00 each plus 14.00 shipping. Have a question about AppliancePartsPros? They did not cancel and sent me the part. They asked for pictures and said they would make it good. They work with you on getting the right part. WILL NEVER ORDER from this company again. Your review was very nice. They suggested I needed 2. I have used this company several times over the years. Let The Buyer Beware! 81 reviews of Appliance Parts Pros "Had all the difficult parts to find for our Jenn Air cooktop in one place, in stock and at very fair price. I will be posting on every site I can. We help people save money and fix their broken appliances quickly by providing quality parts and free repair help. I have purchased parts for my Washing machine and refrigerator. I have a guaranteed 40 hours a week, I have great benefits right out the door, the admin is willing to work with you on just about anything, and they pride themselves on constantly improving … Simple, straight forward ordering process. Not long-term tenable. FED EX tracking showed part picked up on June 26 then it went into never never land finally arriving on Aug. 3 by USPS. Finally called and ordered the parts from Repair Clinc and should be here in another week. Just be aware that their return policy is not user friendly. I purchased two censors for my dryer, but never received them. Thank you for telling us. They don't secure items in plastic and my item came with missing a critical part to enable me to not use the machine for 3 extra days due to having to go to home depot during covid19 crisis. Customer Service/ Parts Pro (Former Employee) - Cleveland - November 16, 2018. I watch the video and order the parts on Friday. I have done business for years without problem until NOW. AppliancePartsPros ranks 8th among Appliance Parts sites. Share your voice on ResellerRatings.com And I kept explaining yes it did, but it was a box full of junk and not the part I ordered... after about 10 minutes of conversation and being placed on hold multiple times for almost an hour in total... they finally refunded my shipping and re-ordered... then they asked me to HOLD ON TO THE BOX OF TRASH FOR 30 DAYS IN CASE THE WAREHOUSE NEEDS IT BACK!?!?!?! Thank God for a microwave oven and outdoor grill so we could cook our food. What a nice surprise! Customer service would NOT refund any shipping costs and could care less about my frustrations. Except for M. Bondi. Thank You AppliancePartsPros.com for doing business the old-fashioned way~! The part had cost me $48 the return fee was $38. The WoT scorecard provides crowdsourced online ratings & reviews for appliancepartspros.com regarding its safety and security. Great experience. After several weeks of waiting for my refund, they only credited me $25. I returned the part in perfect condition, same packaging, never used or even taken completely out of the box and I paid for shipping. Great experience ! 24. I will not buy from them ever and suggest that you think about not purchasing from them because of their very bad attitude. I bought a heating element for my dryer and it did not solve the issue. I ordered the wrong part by slip of the finger and called 10 minutes later on a sunday. Fast and online help was excellent. AppliancePartsPros ranks 4th among Appliance Parts sites. I searched on the internet and this company not only had the exact part number for my model Whirlpool the price was $50 - 90 less per gasket priced by others on line. Appliance parts… See BBB rating, reviews, complaints, & more. Thank you for taking the time to review our site. They would not pay the return fee, Okay! Fast, I especially like and use the accompanying videos. Cannot recommend them more. I spent an hour on hold and they were more concerned about the shipping. I love this place. Thanks guys, I am a happy customer. Their website stated priority 2-3 day shipping for a higher shipping rate. On June 27 we receive another email saying that it would be another two weeks before they would receive parts, 5 days later we get tracking number for one control board and other board still on back order. A metal wire on it popped off when installed. Prices are fair shipping is fast returns are horrible! They literally told me that they do not check in parts when they arrive - so how are customer supposed to get a credit? I ordered a $50 part. Appliance parts pros was one of the best jobs I ever had Customer Service and Technical support (Former Employee) - Cleveland, TN 37311 - July 13, 2016 Management was spot on and the Job culture was very laid back and friendly. Thank you for writing this review. Horrible customer service, rude snarky. I have worked at AppliancePartsPros.com (APP) for a year. CATEGORY appliance repair. When I called the company I was told that they couldn't find my phone number, email or purchase number even though the funds were withdrawn from my account. This company is not professional at all. I wouldn't order from these guys! Do not order from this business! The cs person said she couldn't cancel the order and sent an email to the warehouse and asked them to cancel the order. Thank you for taking the time to share your experience. Thank you for sharing your feedback with us. The parts worked great . Major Appliance Parts in Los Angeles, CA. It took me less than 10 minutes and wow it fits perfect. Makes you pay to return because of their error. 365 days to return any part. We quick ship Replacement Parts from Orange County, CA; Chicago, IL; Houston, TX; & Boston Massachusets, and many other locations. So Far in parts selection and ordering the experience was easy - website great - information thorough - expected delivery great. The problem happens if anything needs to be returned. I won't be using them again, they are on my Black List, Unless you can wait almost 2 weeks for a part! Very bad service. I picked the part based on my refrigerator manual. I'm a total amateur at fixing appliances, but this website makes it possible for me to save $hundreds by selling me the right part and showing me how to fix it. Do not order from this company. They responded that it was Samsung's fault. Very satisfied!! Learn how to stay safe during COVID-19 in our new guide: They not only had the part I needed in stock, but it was reasonably priced and was shipped within, Got it in two days from them for 68.00 Looks a little different from original, but same, Go ELSEWHERE OR YOU'LL REGRET YOUR PURCHASE. Stay safe with our COVID-19 guide. I wrote to them to ask if I'd be refunded if I mailed it back. © 2020 Trustpilot, Inc. All rights reserved. We’re in this together! Can't trust Appliance Parts Pros. No stove for over 2 months I ordered from them because they said that they had the boards in stock. Not with Appliancepartspros. Contact & Support AppliancePartsPros.com, Inc. 16501 Ventura Blvd Los Angeles CA 91436 United States ☎ +1 877 477 7278 This is the first place where I have worked that gave me the tools, training, and management support to be able to truly “take care of my customers” just as I would like to be treated; instead of having an assembly line or production mentality. Will not subject myself to this abuse again. Then found out I only needed the one prt as I suspected. Cons. Ripoff Report on: Appliance Pros Parts - Appliance pros parts horrible return policies louisville kentucky They have a wide selection of appliance parts to choose from and I was actually able to find another part I needed for a different appliance that I had been spending months trying to find. Over 2.1 million appliance parts in stock, ship the same day. Chinese ripoffs are better than appliancepartspros. I ordered a part and paid for fedex smartpost. DO NOT WASTE YOUR MONEY WITH THIS COMPANY IT WILL DELAY YOUR APPLIANCE FIX. They sent the wrong part. Then 7-14 days and finally they will tell you they don't know when. 46,095 reviews for AppliancePartsPros.com, rated 4.51 stars. Services Offered . Shipping price very fair as well and shipped early next day." We use cookies for analytics, personalization, and ads. While APP did call me back for verification ( an hour or so later) and did follow up with emails, I suggest going elsewhere. Just ordered so final judgement still pending. On June 10 we ordered 2 control boards for or stove because they said that the parts were in stock and would be shipped the next day.
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